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Home / About Us / COVID-19 Information and Updates

COVID-19 Information and Updates

Updated on: June 10th, 2020

COVID-19 update Saturday appointments

As we transition to regular scheduling during the COVID 19 pandemic, University Pain Centers is committed to providing scheduling options for new patients and patients requiring procedures in the office as well as appointments for procedures at the Rush Surgicenter.

The Rush Pain Center will provide Saturday appointments for new patients and patients requiring office based procedures on Saturday June 27.

The Rush Surgicenter appointments for fluoroscopy based procedures and implants will also be available for Saturday July 11.

Patients who are referred to the University Pain Centers or existing patients at UPC with any of the current Physicians can inquire about the availability. These appointments will be filled on a first come basis.

We have specifically created this time slot to accommodate patients and family members returning to work with ride/scheduling issues keeping in mind the existing safety recommendations and social distancing during the pandemic.

Updated on:May 25th, 2020

We have implemented CDC safety measures to protect the health of our patients and staff, while enabling us to provide safe high-quality Pain Management. All 3 clinic locations are open and we are effectively doing interventional procedures. We have resumed normal daily evaluation and treatment of patients. Ask our office staff about Saturday appointments if needed.

Your health and management of your chronic pain is a top priority. We know that news of the Coronavirus may have caused concerns. The Pain clinic (UPC) has adopted to the current pandemic.  Effective Monday April 6th all the pain clinic locations will be answering the front desk and scheduling virtual visit (Telehealth) with all 5 physicians at all 3 clinic locations. You can also call and get your date for your interventional pain procedures.

The following numbers can be called:

  • UPC at Rush Downtown: 312-942-6631
  • UPC at Oak Park: 312-563-3970
  • UPC at Westchester: 708-483-8550

What is a telehealth visit?
Our telehealth visits will be conducted via a video platform.

How do I connect with my provider for a telehealth visit?
Our front office staff will direct you on this

Are telehealth visits covered by insurance?
Yes! Due to the Coronavirus pandemic, the federal government and the state of Illinois has mandated coverage of telehealth visits by Medicare and all commercial insurers in Illinois. You will not have to pay copays or coinsurance, but your deductible may still apply (depending on your plan).

COVID-19 Scheduling Procedures

Updated on: Friday March 20th, 2020

Dear UPC patients:

With the increase in spread of COVD-19 in Chicago, to protect our patients and the community, we are adjusting non-urgent scheduled appointments, elective procedures and surgeries beginning Wednesday, March 18. We will reach out to you to reschedule your procedure/surgery. This is effective through April 15, and we will regularly reassess this decision and will keep you updated. We will continue to perform all emergency and urgent procedures and surgeries. For regular updates please visit https://www.rushpaincenter.com/

We will reschedule all non-urgent clinic appointments and will provide an alternative mode, such as telephone visits or video visits to provide care where possible. We will reach out to you to reschedule your appointment. The office is receiving a large volume of calls and we want our health care providers to be able to take care of each one of you. If you do not receive a call 24 hours before your scheduled visit or procedure, please call 312-942-6631.

We understand you may be worried about COVID-19. Rush is here for you, and we are well prepared to meet the needs of our patients and the community. Rush is one of only 35 hospitals in the nation recognized by the Centers for Disease Control as a leader in infectious disease treatment. Remember to take steps to keep yourself healthy - frequently wash your hands, avoid touching your face, and practice appropriate self-care, including staying home when you are sick.

Thank you for your understanding about these changes. It is a privilege to provide care to you and your loved ones, and we appreciate your patience as we make adjustments during these challenging times.